Contact
Last updated:
We're a small team. We answer every email a human reads. Pick the address that matches what you're writing about and we'll get back to you.
Need help right now?
Start a chat with our team — typically replies in 2 minutes.
Customer support
Account issues, competition questions, prize claims, refunds, anything that's not a legal or privacy matter.
[support@magpieraffle.co.uk]
We aim to reply within 2 working days. During a draw weekend we may be slightly slower — we promise not to ghost you.
Legal and privacy
Data access requests, exercising your UK GDPR rights, regulatory correspondence, formal legal matters.
[legal@magpieraffle.co.uk]
We respond to data subject requests within 30 days, in line with UK GDPR. See the Privacy Policy for the full list of rights.
Complaints
We handle complaints through the support email above. Please give us a clear summary of what happened and what you'd like us to do. We'll acknowledge within 2 working days and aim to give you a substantive response within 14 days.
If we cannot resolve a complaint, you can escalate:
- Marketing complaints — the Advertising Standards Authority (ASA) at asa.org.uk.
- Data protection complaints— the Information Commissioner's Office (ICO) at ico.org.uk.
Company details
- Operator: Magpie Raffle Ltd
- Registered office: [Magpie Raffle Ltd, Registered office TBC]
- Company registration: [Companies House number TBC]
- ICO registration: [TBC]